Frequently Asked Questions

CHOOSING A HANDMADE BABY SHOE
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What size should I buy?
Measuring the baby's feet is always the best policy.
Our sizes are the INSOLE length of a shoe. 

1. Measure both feet from the heel to longest toe
2. Maximum allowance you can give is 1cm 
3. Tadah! That's the size to buy!

What if I am buying a gift?
If you are buying a gift for a newborn (Birth to 1 month), Size 1 (9.5cm) fits most babies.
If you are buying a gift for a 1 year old, Size M (12cm) fits most of them. 
​If in doubt, ask for a measurement or get a bigger size they can grow into. 

My child has yet to walk, his/her feet is about 10.5cm. How?
You can just buy a walker series shoe even if the child hasn't learnt to walk.
The additional cushion and non-slip soles are good even for cruising or simply standing. 

ORDERS AND PAYMENT

How do i order?
Click on our store page and add items to cart

How do i pay?
Click cart and checkout items.
It is NOT mandatory to open a PayPal account.
Click on "Check out as guest" to pay via credit/debit card
OR Login to pay via Paypal. 

I do not have a credit/debit card/paypal, how do i make payment?
A: Kindly use the enquiry form on this page and contact us for other payment methods

SHIPPING TIME/COURIER DELIVERY

What options do i have for local delivery?
​Standard Mail via Singpost (Flat rate of $2.90)
Delivery takes approximately 3-5 working days

SMARTPAC tracked courier service by Singpost (Flat rate of $4.50)
Delivery takes approximately 3-4 working days

Hiro & Jack Delivery Service (Flat rate of $4.50)
Delivery takes approximately 3-4 working days

Hiro & Jack Delivery Service (Flat rate of $6.50)
Delivery takes approximately 1-2 working days

Which areas do you deliver to ?
We delivers to all parts of the main Singapore Island, except Tuas, Jurong Island and all Restricted Areas.

What time slots do you deliver at?
We deliver between 10am-5pm daily. Any delivery after office hours will be accepted on a case by case basis. Do contact us via the contact form for such requests. 

SMARTPAC (Singapore post) deliveries depend on when your postman comes during the day. The postman will deliver it to your door step. If not one is home, the package will be placed safely in your mail box. 

If you have selected the Singapore Post normal mail service, no tracking service is provided. The items will be delivered by post to your mail box. Postal takes approximately 3-5 working days from the time you receive an email indicating the item has shipped. We will not be liable for lost/damaged mail. 

Do note that deliveries will take longer than the usual timings during festive/peak seasons.

What if i buy an in-stock item together with Backorder/Preorder items?
If you purchase an in-stock item together with Back order or pre-order items, they will be shipped together in one shipment. 

E.g. Purchase 1 instock item +Preorder item (1/1/17)+ Backorder item (10/1/17). All items ship together on 10/1/17.
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If you want them shipped separately, please make two separate orders. 

Do you ship overseas/internationally?
Yes, we do ship worldwide for all shoes and non-food items in our store.
All international orders are shipped via Registered Article Airmail. 

RETURNS/EXCHANGE

Do you accept any returns for items that don't fit me?
We are sorry, we do not accept returns for hygiene reasons.
We provide detailed information of products (i.e shoe sizes in CM) in our store. Do take measurements before purchase. 

Do you accept any exchange for defective items?
We strive to send our the best products with no defects. However if you unfortunately receive a defective item, do contact us within 7 days for an exchange. 

CARE INSTRUCTIONS

How do I wash the shoe?
1. Hand wash the shoe under a running tap with a little detergent (Do not scrub)
2. The colours may run but this is normal as they can be washed off by running water and rubbing it with your fingers
3. Squeeze dry by hand and press it dry with a clean towel
4. Hang and air dry the shoes
5. Give it a little iron (low heat) if you want it to look brand new! 

Can I just put them in a washing machine or tumble dryer?
Our shoes are delicately handmade and would prefer to be washed by hand. 
Some washing machines exert a lot of force and may damage the shoes. We strongly discourage tumble drying because they tend to shrink cotton products. 

OTHER FAQs

Do you have a physical store in Singapore?
No, we not have a physical store in Singapore. Sky high shop rental prices will make it difficult to offer you products at great prices!

Do you accept stockists/distributors for your products?
Yes we do accept stockists and distributors who wish to purchase our handmade baby shoes/hampers.
Do contact us at hiroandjack@gmail.com

Contact Us

If you have any queries or feedback regarding your orders/our products, please fill in the form below. 
​You can also reach us at hiroandjack@gmail.com OR
PM us on www.facebook.com/hiroandjack