Terms and Conditions
Hiro and Jack.Co values all our customers and want their shopping experience to be a pleasant one.
Please take time to read our terms & conditions before you make a purchase.
Once you have confirmed an order with Hiro & Jack, you have acknowledged, understood and agreed to adhere to the following terms and conditions below:
ORDERS AND PAYMENT
All orders will only be fulfilled when we have received payment. If we do not receive your payment within two hours from the time of order confirmation, the unpaid order will be cancelled without notice.
Upon Payment all orders will then proceed to be processed and mailed to a local address either by Courier Service or Normal Mail via Singapore Post. International orders will be Airmailed to an international address.
Processing time differs with product.
Local Delivery Timings are at the discretion of the postal service and courier.
It is your duty to provide an accurate address and contact number so that the courier is able to contact you for redelivery.
BACK ORDER/PRE ORDER PRODUCTS
Back order and Pre-order products are processed according to timeline stated in our product description. If you purchase an in-stock item together with made-to-order items, they will be shipped together in one shipment.
E.g. Purchase 1 instock item + made to order item (1/1/20)+ Backorder item (10/1/20). All items ship together on 10/1/20.
We will not be held liable for any damages or compensation if your shipment is delayed/damaged.
Courier Service: If you were not around at the time of delivery, it is your responsibility to arrange for a re-delivery.
Re-delivery is subjected to availability.
Singapore Post normal mail service: The items will be delivered by post to your mail box.
International Delivery: We will provide a tracking code that you may use to contact your local post service provider. We do not bear any responsibility for lost mail and any customs duties or delays.
DEFECTS, EXCHANGES AND REFUNDS
We will make sure all products at the point of despatch will be of good quality and have no defects/damages. If you really do find a defect or damage, please contact us via email at firstname.lastname@example.org and we will instruct you on a possible return/refund procedure. In all other circumstances, we do not accept exchanges, or refunds.
If you have any queries or feedback regarding your orders/our products, please fill in the form below.
You can also reach us at email@example.com OR click on the instant chat button.